Dasar penghantaran

1. Order processing efficiency

Under normal circumstances, orders are processed at 9:00 every day, and the order review and information confirmation work is completed within 72 hours after the customer places the order. In case of special circumstances such as promotional activities, the order processing time will be clearly stated in the activity rules, and the order information review will be completed within 120 hours as much as possible.

2. Shipping rules

• Standard delivery time

• Spot goods: shipped within 72 hours, weekend and holiday orders will be shipped within 72 hours after the end of the holiday.

Customized products: Ship according to the estimated delivery date indicated on the product details page, and the merchant needs to closely monitor the production progress, inventory, and other situations of the product. If there are any changes, inform consumers by email, SMS, internal message, etc. within 24 hours in advance.

• Delivery accuracy guarantee

Merchants need to undergo a strict order verification process before shipping, including product name, specifications, quantity, shipping address, recipient, and contact information, to ensure accurate shipping information. If the merchant's shipping information is incorrect, resulting in issues such as incorrect, missing, or undeliverable goods, the merchant shall bear the responsibility of resending or providing corresponding compensation.

3. Logistics delivery services

• Logistics partner selection

E-commerce companies will establish long-term partnerships with logistics companies that have a good reputation, extensive service network coverage, and stable service quality. They will intelligently select suitable logistics distribution channels based on customer addresses, product characteristics, and other factors to ensure safe and fast delivery of goods.

• Delivery tracking and information feedback

After placing an order, consumers can check the real-time logistics trajectory information of the goods on the e-commerce platform. Merchants and logistics companies need to ensure that the logistics information is updated and uploaded in a timely and accurate manner. If encountering logistics abnormalities (such as delays, delays, damages, etc.), the logistics company needs to provide feedback on the abnormal information to the merchant within the specified time. The merchant should immediately initiate the after-sales processing process, proactively contact consumers to inform them of the situation, and negotiate a solution.